General 

All orders are sent with free standard delivery.

Delivery can be to any address, as long as the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods. 

All delivery timescales are subject to product and delivery slot availability. All deliveries are sent Royal Mail 48 hour tracked (approximately 2-3 working days). UK Mainland only. However, delivery on occasion’s can take longer due to reasons out of our control. We will inform you via your email provided if there is a delay in delivery of your order, part or in full which is over 6 working days. 

Please note we do not deliver to outside the UK mainland at this time.

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. 

We are unable to confirm a delivery time. 

Black Key Trading Ltd Trading as Monbode.com will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. 

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Black Key Trading Ltd Trading as Monbode.com shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. 

Force Majeure 

Black Key Trading Ltd Trading as Monbode.com shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.